|
Returns:
To return a faulty item to ConsoleParts4U, please send an email to: consoleparts4u@talktalk.net for a return’s authorization. Please indicate the item you are returning, the reason for your return and order number in the email. We will then issue you with a Goods Return Number (GRN).
Once you have received confirmation from us to return your item, simply return it back to us, including the invoice with your GRN. Please include a description of why the product has been returned.
Items must be returned in the condition they were received, please re-use original packaging or similar if available.
We will replace a faulty product with the same item or refund your money back to your Paypal account if the product is no longer available. Please note that our return’s policy is only valid for 28 days from receipt of goods.
Refunds:
You may return any unopened item within seven days of receiving it for a full refund. We will refund your payment once we have received and processed the item. Please allow up to 14 days. Please note that we can only refund P&P costs if the return is a result of our error.
Exchanges:
Unfortunately, we cannot exchange products unless they are faulty or you have been sent the wrong item in error.
Order Cancellation:
If you would like to cancel your order for any reason, please contact us the on same day by e-mail or telephone before 3:00pm on weekdays, so that we may cancel your order and refund your payment. Order placed over the weekend that you would like to cancel, please contact us before 3:00pm on the following Monday. Any refund will be made back through the same payment gateway you chose through our checkout system. Cancellation requests received after these times will have to be handled by our returns policy.
Fraud:
All lasers and internal console parts are security marked, due to dishonest customers returning their faulty broken parts for refund, please don’t waste our time or yours!
Testing:
We do test every single return. If a returned product is found not to be faulty we will return the product to you after additional P&P costs have been paid. We advise you to check the product thoroughly before returning.
Here at ConsoleParts4U we welcome any feedback, comments or suggestions - please send them to:
consoleparts4u@talktalk.net
|
