Thank you for the help with my replacement PS3 blueray drive.
I had one of the 'alternative' drives for my PS3 so the first drive you sent didn't work. You were really helpful on the phone, explaining that this was an unusual situation (mine was one of the last fat PS3s), and dispatched the right drive really quickly for me.
The new drive worked first time and now I can load all of my disks, and without the horrible crunching sound I heard before.
Great service - very impressed and I'll tell my friends to use you if they need parts.